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IMPORTANT!! Please know that while we sell online and you have the ability to purchase any time, our actual operating hours are Monday through Friday 9 am through 5 pm CST. When viewing our production times and shipping times please know that the number of days calculated include business days only - Monday through Friday. If you have questions about your order or shipping please contact us before ordering. Please read terms.
CARE OF YOUR NEW COLLAR
Our collars are designer, prong-set rhinestone collars and need to be cared for as you would your own fine jewelry. These collars are not recommended for overactive pets. As the stones are prong-set, it is best to let your pet wear them on outings and quiet time at home. We do send extra replacement stones with the collar and it is not difficult to replace a stone. Collars should be cleaned by gently scrubbing with warm water and a light cleaning detergent, such as Woolite, using a soft brush and should be air dried.
We do not size like other manufacturers. Do not use the size off of any other collar to choose your size for our collars. Our measurements are based off of actual snug neck sizes in inches. Please be sure to view our Sizing Chart Tab for instructions on measuring and use our Sizing Chart to choose the correct size for your pet.
RETURNS AND EXCHANGES
Returns for refunds are allowed for defects in workmanship only. You must contact us within 24 hours of receiving your collar if there is a defect. Returns for defects in workmanship can be refunded or exchanged. An exchange will be for the original collar ordered, no substitutions are accepted.
We only exchange for sizing errors. Please be sure to follow measuring instructions carefully and choose your collar size according to our sizing chart. Exchanges must be in new condition and all claims must be made within 14 days of receipt of merchandise. Returned merchandise will be accepted only with a prior authorization and will be accessed a 20% restocking fee. Buyer is responsible for additional shipping. We do not do substitutions on collars sent for exchange. You are exchanging for the same design of collar you originally ordered. Exchanges are mailed after we receive the return collar and additional fees are paid.
If you are exchanging due to sizing error and are getting a larger size than originally ordered, you are responsible for the difference in cost between the sizes. This must also be paid before we ship out your exchange. If you are going to a smaller size, the price difference will be adjusted out of the restocking and additional shipping before you are charged for them.
Returns are required to have pre-authorization by contacting us at firstname.lastname@example.org and should be mailed to 1311 Sunset Dr Conway AR 72034.
Exception: If we custom make a collar for you that is not on our website, we do not exchange or refund.
Any amendments or cancellations to an order must be submitted via email before your order has been processed. We will do our best to assist you with any amendments.
Your item is actually made by hand after we receive your order. Orders placed by 5 pm CST are processed the following day. Orders placed after 5 pm CST roll over to the next processing day. Allow 3-5 business days for us to hand make your order. For larger orders, please allow 2 weeks to make them. Allow another 3 to 5 business days shipping time for your order to arrive at your location in the USA with longer shipping time for international orders (7-21 business days).
If you need to rush your production time you have the option to rush your order. The Rush Order option expedites the production process, reducing the number days we take to print and get your order ready for shipment. Rush orders are ready for shipment in 2, and sometimes 1, business days! We wish we could do it even faster, but remember they are custom, hand crafted collars so they take time to make! Rush order applies to production time only, not shipping time.
We ship via US Mail (USPS) with tracking confirmation. Standard shipping rates for 9 items or less are $8.00 for addresses within the United States and $16.95 for International shipping. See below for additional rates.
We do our best to ensure we accurately portray the product to you. Every reasonable effort has been made to accurately reflect actual colors however due to variances between monitors, colors cannot be guaranteed. On occasions, there may be minor differences between the product's appearance in the photograph and the item delivered.
Other variations may occur between the photograph and the product due to changes in collar design or style of charm. We do our best to update our photographs but as our collars are made custom to order, we sometimes do not have pictures of a collar in the immediate time period following changes. Please be sure to read product descriptions and contact us if you have any questions.
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
If you share a picture of your pet with us you authorize the use of the picture on our website as well as all of our social media sites such as our blog site, Facebook and Twitter and other selling platforms such as Amazon, Etsy, and eBay.
Please be aware of our wholesale policies as they may vary from our standard policies.